Refund & Return Policy
Refund & Return Policy
Last updated: July 2026
At 123 Mobile Hub, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
1. Return Window
We accept returns within 7 days of delivery for open box products and 7 days for box piece products, provided the item meets the return eligibility criteria below.
2. Return Eligibility
To be eligible for a return, the item must:
- Be in the same condition as received (unused, undamaged).
- Include all original accessories, packaging, and documentation.
- Have the original IMEI/serial number intact and unaltered.
- Not have any physical damage, water damage, or tampering caused after delivery.
3. Non-Returnable Items
- Products damaged due to misuse or negligence after delivery.
- Products with broken seals (for box piece items) unless defective.
- Items returned after the 7-day return window.
4. How to Initiate a Return
To initiate a return, please contact us within the return window:
- Phone: 091222 24600
- Visit us: Mount Banjara Complex, 8-2-644/1/2, Road No. 12, Banjara Hills, Hyderabad, Telangana 500028
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
6. Exchange
We also offer exchanges for defective or damaged products. Please contact us within 7 days of delivery to arrange an exchange.