Buy / Sell Terms

These terms apply when you sell or trade in a device to 123 Mobile Hub. They supplement our Terms & Conditions.

1. Quotes & Estimates

Any value shown online or over the phone is an estimate based on the information you provide. It is not a final offer. The final value is confirmed only after we physically inspect the device at a branch or on pickup, and may be revised downwards if the device condition or specification differs from what was declared.

2. Ownership Declaration

By selling or trading in a device, you confirm that:

• You are the lawful owner of the device and are authorised to sell it;
• The device is not stolen, lost, blocked, blacklisted, or subject to any bank, carrier or third-party claim or lien;
• All information you provide about the device — model, variant, condition, accessories and history — is accurate.

If any of these declarations prove false, we may cancel the transaction, recover amounts already paid, and take any other action permitted by law.

3. Device Condition & Inspection

Devices are inspected for functionality, display condition, body condition, battery health and account locks. Where the device is locked to an account (for example, an Apple ID or a Google/Samsung account), you must remove the lock before or during hand-over. Failure to remove the lock may void the transaction.

4. Payout

On accepting our final offer and handing over the device, we issue payment as agreed — instant cash payout at the branch, or transfer/doorstep payout where that option is available. Payment is released only after the device has been inspected and verified.

5. Data Erasure

You are responsible for backing up and removing your personal data before hand-over. We factory-reset and data-wipe devices as part of our process, but we are not responsible for any data left on a device after hand-over. Please sign out of all accounts and remove SIM and memory cards.

6. Finality of Sale

Once a device is handed over and payment is made, the transaction is final and cannot be reversed. We do not hold devices on the owner's behalf after payment unless separately agreed in writing.

7. Exchanges & Upgrades

When you exchange a device against a newer one, the trade-in value is applied against your purchase. The purchase is then subject to our Device Condition and Refund & Cancellation policies.

8. Questions

Contact 091222 24600 or email [email protected].