Legal
Refund & Cancellation Policy
Please check before you buy.
Each device we sell is inspected and tested before it is listed, and its condition is described on the product page. All sales are final: we are unable to offer refunds or accept returns, and 123 Mobile Hub does not provide a warranty on the devices it sells.
1. Our Commitment
We want you to buy with confidence. Every device is checked before it is listed, and its type and condition are explained in our Device Condition policy. Our team is happy to answer any question about a device before you buy.
2. All Sales Are Final
Once a device or accessory has been purchased and handed over, the sale is final and it is not eligible for a refund. We are unable to process a refund on the basis of a change of mind, a change in preference, or a better price found elsewhere.
3. Returns
We are unable to accept returns of sold devices or accessories. Because each device is individually graded, we ask that you confirm the model, variant, colour and condition before completing your purchase. For in-store purchases, our team will show you the device and its condition before payment.
4. Order Cancellation
An order may be cancelled only before it has been dispatched or handed over. Once a device has been dispatched or handed over to you, the order cannot be cancelled and no refund is payable. To request a cancellation before dispatch, please call 091222 24600 with your order number.
5. If a Device Is Not as Described
Please inspect your device at the time of delivery or in-store purchase. If it does not match the condition or specification stated on its product page at the time of sale, contact us right away at [email protected] or 091222 24600 and our team will look into it. This does not create a right to a refund or return, and it does not apply to damage caused after delivery.
6. Exchanges & Trade-ins
Exchanges and trade-ins are separate from purchases. When you exchange or sell a device to us, the device becomes our property once you accept the quote and receive payment. Such transactions are final and are not reversible. Estimated online quotes are confirmed only after in-person inspection.
7. Failed or Duplicate Payments
If a payment fails, is debited but not reflected against your order, or is made twice for the same order, contact us at [email protected] or call 091222 24600. We will verify the transaction with the payment provider and reconcile it. This is not a product refund and does not create a right to return a purchased device.
8. Questions
For any clarification on this policy, write to [email protected] or visit our Contact Us page. We are always happy to help.