Shipping & Delivery Policy

1. Where We Deliver

We deliver across India through our logistics partners. Delivery availability for your location is confirmed at checkout based on the address or pincode you provide. If your location is not serviceable, the order cannot be placed for home delivery and you may visit one of our Hyderabad branches instead.

2. Dispatch & Delivery Time

Orders are processed after confirmation and, for prepaid orders, after payment is received. Dispatch happens on working days. The estimated delivery window is shown at checkout or communicated after the order is placed; it depends on your location and the logistics partner. We do not guarantee a fixed delivery date and do not offer compensation for delays outside our control.

3. Shipping Charges

Shipping charges, if any, are shown at checkout before you pay. Where free shipping is offered, it is indicated on the product or checkout page. Charges are for delivery only and are not refundable.

4. Cash on Delivery

Cash on Delivery (COD) is available only for eligible pincodes and orders, and is shown at checkout when available. COD orders must be paid in full at the time of delivery. Repeated refusal to accept COD orders may lead to COD being disabled for that number or address.

5. Inspection on Delivery

Please inspect the sealed package and the device at the time of delivery. Because we do not offer refunds or returns, it is important to check that the device matches the model, variant and condition described on its product page. If the device does not match the description at delivery, contact us within 48 hours at [email protected] so our team can look into it.

6. Failed or Undelivered Shipments

If delivery fails because the address is incorrect, the recipient is unavailable, or the order is refused, the shipment may be returned to us. In such cases the order is treated as cancelled before hand-over; no refund applies once a device has been dispatched and the failure is due to the reasons above. Contact us to arrange a re-attempt where possible.

7. In-Store Pickup

You may collect your device directly from any of our Hyderabad branches. Branch addresses and phone numbers are listed on our Contact Us page.

8. Questions

For any delivery-related enquiry, call 091222 24600 or email [email protected] with your order number.